Our model is complete kit + real accompaniment. That means when you write, someone from the lab replies — not a chatbot, not a canned response. Whether for a pre-purchase question, during your cycle, or to request a specific COA, message us through the channel you prefer.
Pick the one you prefer. All go to the same team, all respond the same day. If it's urgent and you're mid-cycle, WhatsApp is fastest.
Average response: 5 minutes in business hours, 1h outside hours. For cycling clients, 24/7 support.
Open WhatsApp → For formal inquiriesAverage response: 2 hours on business days. Ideal for detailed technical questions, COA requests, wholesale.
hello@superbiolabs.com → StructuredIf your inquiry has multiple points. We reply to the email you leave in under 4 business hours.
Go to form ↓ More casualFor quick questions or to get to know us before buying. Average: 4–6h.
@superbiolabs →So your message reaches the right person on the first try, here's a guide.
"I don't know which peptide to pick", "is this right for my goal?", "do I need to stop taking X?". Free pre-cycle advice, no sales pressure.
→ WhatsApp o Form · Atención: asesoría"I missed a dose", "I have nausea, is it normal?", "can I increase?". 24/7 support for active cycle clients.
→ WhatsApp · Routed to: supportThe specific COA ships with the vial, but we can send a digital copy. Send us the vial batch code.
→ Email · Routed to: qualityFor professionals, distributors or research studies with volume. Tiered pricing by quantity.
→ Email · Routed to: wholesaleBroken vial in shipping, customs delay, wrong batch sent. We resolve in under 24h.
→ WhatsApp with photo · Routed to: logisticsIf your cycle was successful and you want to share, we're interested. Serious cases, not influencer. We discuss format.
→ Email · Routed to: partnershipsThe more detail, the better we can help. If about a specific peptide, tell us which one and your goal. If support for an active cycle, send us the vial batch.
Monday–Friday · 9:00–20:00 (GMT-5, Quito)
Saturdays · 10:00–14:00
24/7 support for active cycle clients
WhatsApp: 5 min en horario, 1h fuera
Email: 2 horas hábiles
Form: 4 horas hábiles
Instagram DM: 4–6 horas
SGI LLC · Wyoming, USA
Operations from Quito, Ecuador
Limited Liability Company
Research peptide laboratory
Category: RUO
Liberty Plaza Building · Floor 9, Suite 901
Quito, Ecuador
(Reception by appointment)
Depends on the channel. WhatsApp is fastest (5 min in hours). Email and form, 2–4 business hours. If support for someone on active cycle, we attend 24/7 regardless of channel.
Yes, totally. Pre-cycle advisory is part of the model. No sales pressure. If the peptide you want isn't right for your goal, we tell you. If your goal doesn't need a peptide, we tell you that too.
Spanish and English fluently. Basic Portuguese. If your native language is another, write in English and we'll work it out.
Yes, by appointment. Our operations office is in Quito (Liberty Plaza, Floor 9, Suite 901). Coordinate by WhatsApp or email. It's not a street-front retail location.
Scheduled video calls, yes. Cold calls without context, we prefer text: it gives us time to review your history, batch, COA, whatever you need. Text is more efficient for technical topics.
Ideally: 1) Product you're using, 2) Vial batch code (back of label), 3) Cycle week you're on, 4) Specific symptom or question. More detail = faster help.
Whether WhatsApp, email or form, we reply today. No pressure, no scripts. Just useful conversation.