Privacy Policy

How we collect, use and protect your personal data. Aligned with Ecuador's Organic Law on Personal Data Protection (LOPDP) and, supplementarily, with the European General Data Protection Regulation (GDPR).

SGI LLC, operator of SuperBio Labs, respects the privacy of visitors and customers of superbiolabs.com. This Policy describes what personal data we collect, how we use it, with whom we share it, and what rights the data subject has.

1. Data we collect

Direct customer data:

• Full name, email, phone
• Shipping address (country, city, street, postal code)
• Messages and inquiries sent

Automatic data:

• IP address, device type, browser, operating system
• Technical and analytical cookies

Transactional data:

• Order history, products purchased, amounts paid
• PayPhone transaction ID (internal reference)
• Payment status (approved, pending, rejected)

We do not collect or store sensitive credit card data (number, CVV, expiration date). Payments are processed entirely on PayPhone PCI-DSS certified infrastructure.

2. Purpose of processing

• Process orders and ship products
• Communicate order status, payment confirmation, tracking
• Handle inquiries and technical support
• Send newsletters only with explicit opt-in consent
• Comply with legal obligations and prevent fraud

3. Sharing data with third parties

• International couriers (DHL, FedEx, EMS)
• PayPhone (necessary transactional data)
• SendGrid or other ESP (email for transactional messages)
• Google Analytics (anonymized data)

We do not sell, rent, or transfer personal data for marketing purposes to third parties.

4. Data retention

• Transactional data: 7 years (accounting obligations)
• Communication data: up to 2 years after inactivity
• Newsletter subscriptions: until cancellation

5. Subject rights

Under Ecuador's Organic Law on Personal Data Protection (LOPDP), the data subject has the right to: access, rectification, deletion, opposition, portability, limitation of processing, not be subject to automated decisions, and to file complaints with the competent Personal Data Protection Authority. To exercise these rights, write to privacy@superbiolabs.com. We respond within the legal timeframe established by Ecuadorian regulation.

6. Cookies

We use technical cookies (essential) and analytical cookies (require consent). Consent banner on first access.

7. Security

We implement HTTPS encryption, storage on Google Cloud infrastructure certified ISO 27001 and SOC 2, role-based access control, regular backups.

Contact

SuperBio Labs · operated by SGI LLC
privacy@superbiolabs.com
For data protection complaints, contact our privacy officer through the email above.